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We take our customer care very seriously. While our aim is to make our website
easy to understand and navigate, we know there are times when you may need a bit
of assistance. We have provided a number of ways for our
Customer Care team to help you:
Visit Our
Office:
We are located at 5-E Caesar Avenue.
Click on map for
close-up of area and interactive
directions
Directions: Travel south on
Merivale Road. Turn right on Cleopatra Avenue (Francis Fuel Station on
corner). Turn right onto Caesar Avenue. We are the first building
(facing the street) on your right.
For product information or assistance:
products@ottawastructural.com
For service inquiries or assistance:
service@ottawastructural.com
For customer support or assistance:
support@ottawastructural.com
We will respond to you within 24 hours, during regular
business hours. All email correspondence is completely confidential.
Please send any specific information about your request so we
can direct it to the appropriate people:
Telephone:
Live Customer Care
613-226-1234
Monday to Friday 7:30am to
4:30pm (EST)
Saturdays, Sundays and public holidays please leave a
message. A customer representative will contact you within 24 hours of the
first business day.
613-226-8176
Send your inquiries to:
Ottawa Structural Residential Services Ltd.
5-E Caesar Avenue
Ottawa, Ontario
K2G 0A8
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